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Table of Contents

General Questions

Is SE PHP managed better than SE PHP download?

The answer depends on two considerations: How you intend to use the software, and what resources you have to support it. Both SE PHP download and managed versions are the same product. With SE PHP Managed, all hosting is managed by SocialEngine and our recommended host, BryZar. This is a great option for those starting out with a smaller budget or who don't want to fiddle with hosting setup. Support is also included for as long as you remain a subscriber.

SE PHP download offers more flexibility for customizations and also the ability to add third party products. With SE PHP download, you are responsible for all hosting related matters. Support with SE PHP download is included for a specified period depending on the plan you choose.

Do I own my site? Can I sell it in the future?

If you decide to sell your site, you can transfer access to your account to the buyer. Your community's content and layout belong to you.

Can I Try Before I Buy?

Yes! You can try the SocialEngine PHP free trial for 14 days at BryZar hosting before buying a license or choosing the SE PHP managed service. BryZar has offered free hosting for 14 days during your trial. Limit of one free trial per client.

What if I want to switch to SocialEngine PHP download?

You can purchase a SocialEngine PHP license at any time. Once purchased, you can choose a hosting plan at BryZar and they'll move your SE PHP managed site to your new plan, usually with no down time.

How easily can I customize SocialEngine PHP?

We've gone to great lengths to make SocialEngine PHP incredibly easy to work with and customize. With SE PHP managed, you will be able to customize your theme via the admin panel. You can also arrange widgets however you would like via the layout manager. There will be no access to files so if you need further customizations, you would want to choose SE PHP download which offers full source code access.

Do I have to pay extra to remove any mentions of SocialEngine PHP?

Absolutely not. Unlike other products, we do not display "SocialEngine PHP" on your social network in any place that is visible to the public. We would never let our product interfere with your brand.

Are future updates free?

All updates are included in the subscription plan.

Do you show ads on my site?

No way! Managed SocialEngine PHP service is not an ad-supported service. We'll never put ads on your site, but you're welcome to insert your own if you wish.

Does the script come in any other languages?

SocialEngine PHP comes with English only by default. However, we include all of the language used on the system in a single language pack, which makes translation very simple via the language manager where you can create and edit phrases and language packs.

Can the script be translated into another language?

Yes, very easily! We include all of the languages used on the system in a single language pack, which makes translation very simple. For more information about how to translate SocialEngine PHP, refer to this documentation article.

How many users can SocialEngine PHP support?

We've worked hard to make SocialEngine PHP an optimized, lightweight platform. The performance of the platform however is primarily dependent on the capabilities of your server. As with any web-based application, you may need to upgrade your plan if your social network attracts a large amount of traffic. It would also depend on the activities of your users; for example, if your users are uploading large amounts of media (photos, videos, etc.) you may need to upgrade the disk space on your plan. On most plans, Managed SocialEngine PHP service should be able to support tens of thousands of users to upwards of one hundred thousand and more, however we make no guarantee of performance due to the many variables involved.

License Questions

Does an SE PHP license come with the managed service?

The subscription to Managed SocialEngine PHP does not include a license for SE PHP download. You would need to purchase a license if you want the download version.

Support Questions

Does my subscription include support?

Yes, your subscription includes complimentary support via our online ticketing system for the duration of your subscription.

What types of issues are covered with support?

Our support team will assist with general and technical questions as well as any technical errors you encounter. Unfortunately at this time we cannot provide customization services.

How long does it take to get a response from support?

Response times vary based on ticket volume but we do our best to respond to all tickets within several hours during business hours, or the next business day if submitted during off hours.

Do you offer phone support?

Our support is only offered through a ticket based system at this time. We've found this method to be the most efficient means to assist customers since it allows issues to be easily tracked and relevant information to be indexed.

How do I recover my account?

If you've forgotten the password to your client account, you should start by using the "Forgot Password" feature. This will email a reset link to the email address associated with your account. If you can no longer access the registered email address, you can contact support and provide information to verify ownership. Due to privacy and security policies, we will need specific identifying information to match with the original purchase.

Sales Questions

How often is my subscription paid?

At this time all Managed SocialEngine PHP sites are billed on a monthly basis.

How long does it take to get started after purchase?

Once you signup and pay for the subscription, it can take 24-48 business hours for your site to be ready. This depends on your domain propagation as some domain registrars can take longer.

What features are included with my Managed SocialEngine PHP site?

Your SE PHP managed site will have all of the features of the Advanced plan as seen at our demo. The free native mobile apps will also come pre-installed but will need to be set up if you choose to use them.

Do I need my own domain?

Yes, you will need a domain in order to use the SE PHP managed service. 

What is your refund policy?

If you cancel your SocialEngine Managed SocialEngine PHP servicesite, the cancellation will take place immediately. For monthly plans, you will not receive a refund or credit for the unused portion of the then-current paid-up period. For example, if you are on our monthly plan and have a payment due on May 31 but decide to cancel on May 15, you won't be charged on May 31, but you will not be refunded for the period between May 15 and May 31.

Can I unsubscribe without any hassle?

Yes, you can unsubscribe at any time. 

I have a few ideas, can I create more than one community website?

Yes, you may! You can create as many sites as you’d like.

Billing Questions

Is my billing information kept private when I purchase?

Absolutely. In fact, we never see or store your billing information on our servers. Your information is processed via Recurly's or PayPal's secure payment gateway.

How can I change the subscription for my payment method from PayPal to credit card or vice versa?

To do this, you can update your billing details in your account.

How do I can cancel a subscription?

Please sign into your client account and follow these instructions.

Free Trial Questions

How do I upgrade from the trial? Will I need to re-install?

If you're still running the trial version and want to upgrade to the SE PHP managed service, follow the instructions provided at BryZar for updating your site.

How long does the trial last? What happens at the end of the trial?

The trial is set to work for 14 days from the time it's requested. After 14 days the trial will expire, but all your data is safely stored in the database. You'll be able to continue right where you left off by updating the service at BryZar.

Will I lose all my users if I upgrade?

Nope! When you purchase the SE PHP managed service, all user data and settings will be retained from the trial because they're stored in the database.

Store Questions

Can I add store products to Managed SocialEngine PHP?

No, Managed SocialEngine PHP does not allow third party product installations. If you need third party products, you'll want to use SE PHP download version instead.

Customization Questions

Can I hire SocialEngine PHP to write custom plugins/customizations?

We are not offering customization services at this time. As there is no source code access for SE PHP managed, you would need to get SE PHP download instead, if you want more customizations than the theme and layout editor provide.

Miscellaneous Questions

I love SocialEngine PHP! Where can I write a testimonial?

We are thrilled that you're enjoying SocialEngine PHP! If you would like to write a testimonial about how you've utilized SocialEngine PHP for your project, please feel free to send it through our contact form. With your permission, we will publish your name, website URL, and testimonial on the SocialEngine PHP website - unless you would prefer to keep any of these items private.

Can I translate SocialEngine PHP in to my native language for a free license?

Although we appreciate the offer, we are not bartering at this time.

What is the release date of the next version of (Insert package here)?

If there is an official release date, you can find it on our blog or our newsletter. If there is no announcement in one or both of these places, a release date has not been set.